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FAQ

Answers to most common questions about products, orders, shipments, and payments.
SHIPPING
How long will it take to get my order? Plus

It depends on where you are. Orders are processed here within 1-3 business days and will take 2-7 business days to arrive, depending on shipping method selected at time of order. Delivery details will be provided in your confirmation email.

What shipping carriers do you use? Plus

We currently ship by UPS (United Parcel Service) and USPS (United States Postal Service). You’ll be asked to select a delivery method during checkout.

PRODUCT
How do I make sure I order the right size? Plus

Please refer to the linkable size chart on each product page.

ORDERS
How can I track the status of my order? Plus

An email is sent after your order is shipped and contains a linkable tracking number to check on the status of your shipment.

How do I make changes to an order I already placed? Plus

Orders are processed usually within 24 hours of order receipt, leaving a short window for order changes. If you want to change an order you just placed, contact postmaster@wemaliyzd.com as soon as possible. If your order has not been picked and packed then we can make changes. If the order is already processed for pickup by the courier, you can elect to return the item.

Can I cancel my order after it has been placed? Plus

If the order has not been processed then you can cancel by sending an email to postmaster@wemaliyzd.com.

What if I never receive my order? Plus

You can contact us through our contact page! We will be happy to assist you.

How do I return an item? Plus

Please refer to our return policy to determine if your order is returnable.

Can I exchange an item? Plus

Please see our return policy regarding exchanges.

OTHER
What payment methods do you accept? Plus

Wemaliyzd accepts Paypal and most major credit cards (Visa, Mastercard, American Express, JCB, Discover, Diner's Club, and Elo).

How do I contact your company if my question isn't answered here? Plus

You can email postmaster@wemaliyzd.com or you can send a message using our contact us page.